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FAQ

Complaints Procedure
Parking Control Solutions
2 Wellington Place
Leeds
LS1 4AP

We Value Your Feedback
At Parking Control Solutions, we value your feedback and take all complaints seriously. If any aspect of our service does not meet your expectations, we encourage you to inform us. Our complaints process is designed to address your concerns promptly, fairly, and in accordance with industry standards.

What Is a Complaint?
A complaint is a concern regarding dissatisfaction with our service, including issues related to our operations, staff conduct, or the handling of a situation. This is different from a standard appeal.

What Is an Appeal?
An appeal is a formal challenge to a Parking Charge if you believe it was issued incorrectly. Appeals must follow the procedure outlined on your notice or on our website and cannot be processed through our complaint’s procedure.

How to Make a Complaint
To ensure your complaint is handled efficiently, please submit it in writing and include the following details:

  • Your full name
  • Your postal address, including postcode
  • The reference number of the Parking Charge (if applicable)
  • Your vehicle registration number (if applicable)
  • A clear description of your complaint

Please send your written complaint to address above
Response Time
We will acknowledge receipt of your complaint within 14 days. Our aim is to provide a full response within 28 days. If we require more time to resolve your complaint, we will keep you updated.

Data Handling and Record-Keeping
All complaints are recorded and stored securely. We retain complaint records for 36 months, and these may be disclosed to authorised bodies upon request. Your data will be handled in accordance with our confidentiality and data protection policies to ensure it is kept secure and used appropriately.

Confidentiality and Data Protection
We are committed to protecting your privacy. Any information you provide in your complaint will be treated with the utmost confidentiality and used solely for resolving the issue. We comply with all relevant data protection laws to ensure your personal information is managed securely and responsibly.